Partners in Precision
South African expat Marque Bartlett discovered Cutshop® after seeking help to complete a smaller yet intricate cabinetry job – this very first experience leaving such a strong impression it has resulted in a trusted business relationship ever since.
Cabinetry Complete is a dedicated team specialising in all things cabinetry from kitchens, bathroom vanities and built in cupboards to bespoke jobs such as media units, storage solutions and new designs. The collaboration is underpinned by a shared appreciation for producing high quality finishes through knowledge sharing, a can-do and solution focused approach to business which has enabled fantastic outcomes for their clients.
“After my first experience working with Cutshop®, to be able to go to them and say I don’t know how to do this and to be just be taken in, taught and shown - I thought gee this is something different, this is something special!”
From the very onset Marque could see the opportunities and value that working with Cutshop® could provide his small business.
“What’s unique about Cutshop® is their openness - they are prepared to share their hardware and their expertise which I find quite unique for the industry. I could see working with Simon and the team would offer me the flexibility to be confident when taking on a job, I could see that between myself and the Cutshop® team we would be able to do pretty much anything.”
Cutshop’s® consistency in high quality and flexibility provides the ability to say ‘Yes’ to more clients
In today's challenging market conditions it is vital to deliver exceptional results regardless of the budget or the client. Cabinetry Complete is able to rely on Cutshop® to meet their high expectations of quality for their customers.
“They’re very adaptable and versatile which is fantastic because you never know what the next job is coming through the door. But you know that you can go to them and you’ll figure it out and that end product will be as ordered and on time.”
When client satisfaction is a shared responsibility - everyone wins
“We will give our clients value for money and will always offer the best possible service - that’s where Cutshop® comes in because they don’t compromise on superior finishes. We know we’re getting a product that’s cut square, where the edging is flawless and there’s no blemishes – actually it’s just consistently high quality. With the facilities that Cutshop® have they just continually deliver a good product - it doesn’t matter what your budget is, the end product is always high quality.”
Cutshop® are agile, continually adapting their processes to better meet the needs of their client.
“Quite simply, we don’t carry the overheads of running a factory. We have a fleet of vehicles, and some permanent staff but what I don’t have is a massive bill for rent or machinery breakdowns. As a result this means there’s a cost savings that’s passed on to Cabinetry Complete, which is then enjoyed by the client enabling me a competitive edge.”
Cutshop® gives us the edge on lead times resulting in more satisfied customers
Cabinetry Complete does not hesitate to recommend Cutshop® as a reliable, quality service providing a vitally fast turn-around time for jobs, as Marque explains;
“We find ourselves trading in the 3-6 week bracket as a result of the service we’re getting from Cutshop® - where the standard lead times for most companies to do a kitchen project could be 6 to 8 weeks. This means Cutshop® gives us an advantage of two to four weeks on delivery which has certainly enabled us to seal the deal on a few jobs just because we were able to get the job done quicker.”
For Marque there are numerous factors to the success of Cutshop®, all of which cement a trusted and valued relationship which serves all their clients no matter the budget or the job.
“It’s their ability to adapt and it’s their hunger to keep on learning and to keep on changing and to keep on improving their systems, improving how they work, improving their efficiency and the factory - I think that that’s the key to their success.”
